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Metro Tunnel

Contact us

Use the form below or call us on 1800 551 927 (Monday to Friday, 9am to 5pm) or our interpreter line.Interpreter logo

You can also write to us at: Melbourne Metro Rail Authority, PO Box 4509, Melbourne, VIC 3001, Australia

Details are available if you would like to escalate your feedback to a complaint.

If you are not satisfied with our response to a matter you may raise it with the Public Transport Ombudsman online or by phone on Freecall 1800 466 865.

For feedback on to existing train services, please contact Public Transport Victoria or Metro Trains.




If you would also like to receive by email the construction notification letters distributed to nearby residents and businesses, please nominate the appropriate area(s)








The Melbourne Metro Rail Authority is committed to protecting your privacy by fully meeting its responsibilities under the Privacy and Data Protection Act. For further details please see our Privacy statement.

By submitting any information in this form, including sensitive information or health information, I consent to it being collected by MMRA, used within MMRA and disclosed to third parties. If the information relates to someone other than me, I am authorised to give this consent for that person.